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Requests, Compliments, Complaints

At the City of Charles Sturt we welcome any comments or suggestions you may have. If you have a request for service, a general enquiry, would like to lodge a complaint or a compliment, or simply would like to provide us with feedback, please use the submission form below. If you have an issue that requires immediate attention, please phone the Council on 08 8408 1111. This phone line is monitored 24 hours a day, 7 days a week.

We also accept submissions via the My Local Services App, which allows you to easily capture and report on issues such as dumped rubbish, graffiti, damaged roads or footpaths and other common problems.

Please provide us with your contact details so that if a response is required a staff member will contact you within 5 working days.

Internal review of Council Decisions

Efforts will always be made to resolve grievances quickly and efficiently, without the need for formal applications for review to be lodged. Dealing with grievances at the local level is the most effective way of resolving such matters quickly. However, sometimes a simple resolution of a grievance cannot be achieved and a formal process is required. Council’s Internal Review of Council Decision Policy provides further information on how to lodge a request for a formal review.

Internal Review of Council Decision Policy (201 kb)

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Requests Compliments Complaints Form
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