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Community Services Framework

Community Services Framework

Community Wellbeing Monitor

Community Services Framework

Community Services Framework graphicCommunity Services Framework (2087 kb)

Our community’s wellbeing is important. The wellbeing of our community has a direct influence on our health and wellbeing as individuals, and it makes a lasting and meaningful imprint on the state of our society, our economy, our politics and our environment. How can it not? When we live and grow in strong communities, we are able to be our best selves: we have access to more opportunities to prosper, a greater sense of purpose and identity; we are more trusting, more understanding of others, have higher self-esteem; we are healthier and happier, we are less lonely, we are resilient in difficult times.

The Community Services Framework details the City of Charles Sturt’s strategy for building community wellbeing. By taking stock of where we are and where we want to be; the Framework identifies our role in the provision of community services, defines our vision, outlines our values, and sets our strategic focus. By using the Community Services Framework as a guide, we will ensure that our services continue to build the wellbeing of the Charles Sturt community now and into the future.

The Community Services Framework provides an overarching strategic focus to guide the Community Services Portfolio in its efforts to build community wellbeing and to deliver on the Community Wellbeing Objective of the Charles Sturt Community Plan. The Framework provides:

  • A Vision and Objective.
  • Three Focus Areas that ensure our work is targeted where it is needed most, in the context our council’s role and community need (scroll to the bottom to see these Focus Areas).
  • A Service Delivery Model, with community service principles that are based on a community development approach.


Community Wellbeing Monitor

Community Wellbeing Monitor graphicCommunity Wellbeing Monitor (1063 kb)

The Community Wellbeing Monitor is a tool that helps us to measure the level of wellbeing in our community and to keep track of how it is trending over time. To do this, the Community Wellbeing Monitor gathers and analyses relevant data to measures how well we are faring in relation to the Community Services Framework’s Focus Areas and Wellbeing Indicators (see below).

The Community Wellbeing Monitor serves three purposes:

  • It is a reporting tool, enabling the tracking of progress and the identification of community strengths and vulnerabilities.
  • It is an evidence-based policy tool, used to guide the development of policies and programs in a way that is targeted and outcomes-oriented.
  • It is a communication tool, which can be used to engage the community and other service providers in discussions about shared goals and priorities.


Focus Area: Connected Indicators
A connected community is one where everyone can access the services they need, and build the networks of support and friendship that provide resilience and wellbeing. A connected community is also collaborative – where all stakeholders work together to address needs in a holistic manner and reach those who may be isolated or disengaged.

Bonding connections: People have strong networks of support from family, friends and neighbours.

Bridging connections: People are connected cross-culturally and inter-generationally, and new residents feel welcome.

Service accessibility: Services are accessible, responsive to need and coordinated across providers.


Focus Area: Engaged Indicators
Engagement in community development programs and participation in local community groups and clubs, can offer a sense of meaning and purpose, and can build the skills and networks which open doors to life’s opportunities. Through engagement, people build a sense of ownership and pride in their community, and are empowered to contribute to collective action on local solutions.

Volunteering: The community has a strong culture of volunteering.

Community participation: People are regularly participating in groups, clubs and community development programs.

Active Citizenship: Citizens are civically engaged and contributing to decision-making.

Learning and Earning: People are engaged in education, employment and life-long learning.


Focus Area: Healthy, Active & Safe Indicators
A Healthy, Active & Safe community is one in which positive mental and physical health is promoted and made possible through a supportive social and physical environment, enabling all community members to remain resilient and active through all stages of life. A Healthy, Active & Safe community is also one in which everyone feels safe and secure.

Active ageing: Older residents are able to age in place and continue to participate in the community.

Healthy lifestyles: People are physically active and maintaining healthy diets.

Public safety: People feel safe in their community.


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